Perfectly Booked

Materials

• Online Audio/Video - 1 hour 45 minutes
• Online manual - 45 pages
• Online multiple-choice test
• Certificate upon completion

Description

Did you know that the most common reasons massage clients don't come back to a massage therapist have nothing to do with the massage? It's true! Usually it's small details that were overlooked or they were simply not invited back. Don't let your clients leave unhappy or unsure about their next steps. You are the expert!

This course includes 10 content-rich lessons that includes action steps and done-for-you scripts, planning guides and checklists where you will learn how to:

• Earn more money while serving your clients from the heart. When we can make recommendations based on what we think is truly the best for our clients and set aside our limiting beliefs about money that is when we really succeed.
• Turn your clients into raving fans that refer, rebook and can't wait until their next appointment.
• Kick old beliefs to the curb and learn exactly what to say, when recommending service and treatment plans to clients.
• Utilize effective professional consultation techniques that make clients feel heard and rebooking a breeze.
• Customize all of the materials to your personality, and business.
• Take small important actions during the treatment to make sure your clients are 100% comfortable and relaxed. Plus, details that will set you apart from other therapists, and turn any room into a luxurious spa!
• Suggest products ethically and successfully. Did you know that clients return to businesses where they purchased a product more frequently?
• Create the abundance you dreamed about when you began your massage career.
• Establish mindset practices to attract your ideal clients and up level your income

It doesn't matter if you work for yourself or someone else these skills will increase your income, and help you to help more people.

Unlock the secrets to business success in detailed lessons that cover business building strategies:

• Master the art of seamless rebooking, rescheduling, and securing standing appointments effortlessly.
• Educate your clients about the WHY behind regular visits, ensuring their loyalty and satisfaction.
• Skyrocket your income by mastering the art of retail sales, turning every client interaction into a profitable opportunity.
• Polish your phone skills to perfection, enticing clients through the door and leaving them eagerly anticipating their next session.
• Stand out with our expert follow-up techniques that will leave a lasting impression, differentiating you from the competition.
• Elevate client experiences by upgrading bookings, making them feel like true VIPs, and keeping them coming back for more.
• Learn the art of requesting and receiving endless referrals, expanding your clientele and boosting your reputation.

Transform your clients into enthusiastic fans who can’t help but spread the word, rebook with excitement, and eagerly count down the days until their next unforgettable session! Ready to supercharge your business? Let's get started!

Course Objectives

• Learn effective communication strategies to consult with clients and recommend services and treatment plans confidently, leading to increased rebookings and referrals.
• Discover and implement practical techniques for rebooking and rescheduling clients, establishing standing appointments, and upgrading bookings.
• Review ethical sales techniques, focusing on retail sales integration within massage therapy practices offering products effectively and authentically, enhancing the client experience and adding value to their practice.

Course Reviews

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Instructors

Gael Wood, LMT

Gael Wood is a Massage Therapist, Esthetician, NCBTMB Continuing Education Provider, Business Coach, Feng Shui Consultant and Author. With over 25 years of experience in the massage and spa industry, she is an expert in growing and maintaining a thriving massage and spa business. Gael was honored to be inducted into the World Massage Hall of Fame and featured as a Massage Magazine All-Star in 2019. She is the co-host and co-founder of the Global Wellness Professionals Marketing Summits and creator of the Massage and Spa Marketing Content Clubs, author of 10 Ebooks, and over 40 online courses.

Gael is the creator and instructor of Massage Enhancements (Your Clients Will Love!), Gift Certificate Sales Mastery, Perfectly Booked and Teaching Infant Massage.